Refunds, postponements, and deposits

These rules apply to commissioned assessments. This studio does not sell physical goods, downloadable products, or class tickets.

Eligibility

A refund is available when we cancel, when we cannot obtain a usable freeze build for reasons on our side, or when you withdraw in writing before we install the candidate build. Intake calls that last under twenty minutes and end in a decline from us are not billed.

Timeframe

Written refund requests should arrive within fourteen days of the event you rely on (cancellation, missed freeze, or our inability to staff the week).

Full and partial refunds

• Full refund of sums paid if we cancel the week or never begin timings.
• Deposit retained, remainder unused if you cancel fewer than five working days before the freeze Monday after we have reserved the bench.
• Partial refund if timings have started: we invoice days actually used at the follow-up half-day rate and return the rest of the remainder. The deposit is not returned once a device has been installed with your build.

Non-refundable

Courier costs you chose, SIM top-ups you asked us to buy, and public-holiday studio cover that you requested in writing.

Process and method

Email hello@desktopmeadow.click with the engagement week and the reason. We confirm in two working days. Approved sums return by the same bank transfer or card rail you used, within ten working days after we receive account details. We do not refund in cash at the desk.

Cancellation and rescheduling

You may move a freeze week once, with at least five working days’ notice, subject to bench availability. A second move is treated as a cancellation of the original week.

No-show

If nobody attends the findings workshop and you do not send regrets the same day, the workshop is treated as delivered. A replacement slot is billed as a half-day.

Work already started

Once the candidate build is installed, days on the bench are payable even if you later pause the store listing. We will still deliver the note for work completed.

Materials

We do not purchase your application assets. Phones you post remain yours; return postage is yours unless we damaged the device.

Contact

Desktop Meadow, Level 8, 24 Example Avenue, Kuala Lumpur 00000. +60 3 0000 2180. hello@desktopmeadow.click.